If the last 10 weeks has taught us anything, it’s that a lot can change in a short space of time.
Law firms have needed to be agile and to re-think many operational processes to deal with staff issues and continue to provide their clients with expected levels of service. As lockdown restrictions ease and the practical implications of what ‘return to work’ actually means are considered, law firm leaders are working to identify the priority areas that need their attention.
The enforcement of the lockdown period and resultant sudden requirement for different working practises has meant that most law firms have had no option but to implement new procedures. For some, this has been a welcome push in a direction they always intended to take; for example, working more paper-lite or relying more on technology to automate processes. For others, lockdown has not only highlighted inefficiencies, but in some cases has exposed gaping holes in contingency planning and left firms teetering on the edge of survival.
Drawing on our many years of experience, including supporting over 900 law firms through the events of recent months, Insight Legal are publishing a series of articles with a particular focus on legal software.
The series includes guidance on what you can – or should – expect from your software and your software supplier, as well as insider information on the process of transferring from one supplier to another and why now might just be the perfect time to change.