Our support service is staffed by experienced legal cashiers, qualified bookkeepers and those with law firm experience as well as technical expertise. Most importantly, we are not a call centre. When you call us, you get straight through to one of our team who will take details of your problem and either resolve it themselves or put you through to someone who can help.
Many software companies charge an additional fee for their support service on top of the licence cost. With Insight Legal, software support is included in the price that you pay.
Software support works a bit like an insurance policy. You hope that you will never need to call on it, but you have the reassurance and peace of mind of knowing that it’s there.
We include Software support as standard. Our support has real value, whether it is from the speedy assistance helping you get the reports that you need for your auditors’ visit or the reassuring voice talking to you through correcting your mistake that you initially thought was much worse than it actually is!
We believe that effective support is essential, which is why we provide it as a standard. We pride ourselves on offering a support service which is both instant and expert, with almost 80% of support emails being responded to within the first hour. Our service level agreement to you is to respond to your support email within 4 hours.