5 Reasons Why Law Firms Are Using Case Management Software

Tuesday 1 March, 2022

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Case Management

We’re sure many people working in law firms would agree that there are a lot of moving parts to keep track of in day-to-day life. Whether that be monitoring legal accounts, practice management or indeed case management, there are so many things happening and it can be tough to track.

Plus, there is the added complication of trying to keep a clear overall view of what is happening throughout your law firm. That is where case management software comes in, so let’s take a closer look at how it can benefit law firms in the UK and Ireland.

1. Better efficiency

Trying to keep on top of the comings and goings in a law firm can sometimes feel a little like spinning plates. Just when you think you’re in control, one of those plates you aren’t looking at starts to wobble.

Fortunately, by implementing case management software, many of your functions and processes are streamlined. Not only will the software keep an eye on all of your spinning plates at the same time, but it will help you to spin them too.

Combining that efficiency with our easy-to-use case management software means you no longer have to spend unnecessary hours logging time, billing clients or finding specific case information. It is all in one easy-to-find location and intuitive to your law firm’s needs.

2. Secure document storage

Our case management software creates all your documents, attachments and correspondence to enable effective working. With the added demands of hybrid working, our cloud document storage gives law firms the freedom to store their data securely.

Keeping client and firm information confidential is essential, especially to ensure compliance with GDPR regulations. With data encryption, you can rest assured that all of your sensitive case information is safe and secure.

Additionally, data loss can be devastating, but using software that provides retrievable backups can really save the day in an emergency situation. With the ability to access your firm’s data from anywhere, our mobile app allows you to check important information on the go.

3. Communicate better

In the past, trying to share legal documents was a logistical nightmare but thanks to case management software it is easier than ever. You no longer have to rely on sending documents via traditional mail channels. Instead, with a centralised system, they are readily available to those who need them.

This also means that should a critical member of staff be away from the office or if you hire new personnel, that access remains open. Everyone can upload their documents to a single source, ensuring your firm’s activity doesn’t have to wait around for back-and-forth communications. In short, you can just access what you want, when you want it.

4. Access to tech support

Given the often time sensitive access needs to your case files, it’s important that any gremlins in the system do not hold you up by making you wait for tech support. Case management systems like ours come with software support as part of the package.

Having on-hand help makes all the difference when you need timely access to important client or case information. Help is just a phone call or email away with a software that includes a dedicated support system.

5. Improved client experience

Ultimately, law firms want to do their best for their clients, which can potentially lead to further business in the future through word-of-mouth recommendations or online reviews. The better an experience is for the client, the more likely it is for a law firm to enhance its reputation.

Poor case management can sometimes see law firms miss deadlines, forget to contact clients or tasks slipping through the net, never to be thought of again. An effective case management software installation can remove all of those risks, ensuring clients are given the service they are paying for.

Choose Insight Legal for your case management solutions

Here at Insight Legal, we bring high quality software solutions tailored to UK and Irish law firms. If you are thinking about streamlining and improving your processes, get in touch with a member of the Insight team.