How We Support You
Many software companies charge an additional fee for their support service on top of the licence cost. With Insight Legal, software support is included in the price that you pay.
We pride ourselves on offering a support service which is both instant and expert.
As support is included in your monthly fees, any of your staff can contact us when they need to. You can call our telephone support line or email us, whichever you prefer. Our aim is that, when you call, you will get straight through to someone who can help you. If we all happen to be on the phones already, you can leave a message and we’ll call you back. We even have tools built in to our software so that we can connect to your computer and share your screen with you if you need us to look at something.
Support is not a substitute for training, but luckily we provide that too!