Since implementing Insight Legal’s suite of solutions, Parkview Solicitors has reaped a number of noticeable benefits. The practice has witnessed significant time savings and increased productivity through better document creation and filing processes, whilst improving case handling through a user-friendly interface.
“Our previous experiences with case management systems had often been tedious when generating and collating case files and reports, with staff reporting difficulty when accessing all of this data quickly within the system. In the past, these organisational issues had a huge bearing on the time it takes for staff to manage tasks and carry out work on behalf of clients.”
“With Insight Legal, we’ve noticed a transformative change in productivity across the firm. Its ability to improve file organisation from a centralised system has dramatically reduced the time spent checking matters, managing ledgers and digging out files, freeing up time for staff to concentrate on value added case work. The user-friendly system makes saving and categorising documents simple, making it clear to navigate and easy explain to new members of the team.
“From our experience, the reporting capabilities of the software simply cannot be matched. After easily migrating data into its clear and intuitive interface, the software allows you to generate a wide range of bespoke reports. These functions have exceeded the expectations of our accounts staff and managers, making tasks such as managing client balances, VAT and monthly profit and loss reporting fast and accurate with minimal risk of error.”
“However, it is not only the software itself that is exceptional. The support we receive from the team is also second to none. As legal professionals without IT backgrounds, reversing logged mistakes would typically take up a lot of time and resource in the firm. Insight Legal’s friendly team make it so easy for users to pick up the phone with full confidence that they will answer to guide you through any issues and help to resolve your queries in a matter of hours, not days. Their personable staff and quick responses make you feel like a valued customer, even when problems with your system occur.
“From the initial data migration stages to the guidance we still receive from its team today, Insight Legal has offered a faultless, cost-effective and supportive service and its system would be a great asset to any modern, growing legal practice.”