Insight’s locally deployed on Matwala Vyas’s high-tech servers with terminal services delivery, and utilised daily by its 13-strong workforce including 3 partners and 7 fee earners. Chris is candid about the benefits they’re already realising as a result of their investment in Insight Legal Software and Matwala Vyas’s plans to further maximise these benefits as they explore the wider functionality available in the system.
“We were in a muddle and Insight was our solution,” concludes Chris. “Insight did everything they said they would, and we continue to get first-class support. The people over at Insight are fantastic. We don’t take this for granted because we’ve been on the receiving end of poor support before. Support like Insight’s is by no means a given in this sector.
“I believe that, if IT’s doing its job, you shouldn’t hear about it. The last thing you need is a double-ended hammer. In other words, end users should understand which end to use. In software terms, this means finding your way around the various features nice and simply. That’s exactly the case with Insight. We’ve got no grumbles whatsoever and can navigate with ease.
“Now that we’ve been up-and-running for some time with legal accounts and reports, we’re going to take a look at everything else the system offers, specifically case management and time recording. It’s already there at our disposal. As yet, we haven’t gotten round to examining what’s available. So, what started out as a quick fix to a pressing problem has actually become a long-term solution that’s technologically advanced, well-supported and gives us the complete package for full practice management.”