For the second time in his career, Kaushal purchased licences for Insight Legal Software’s practice management system.
Kaushal adds: “First time round, I made an informed decision about Insight based on my extensive research findings. So, second time round, it was a no brainer. The software itself does everything I need it to and more besides. Regular updates keep it current.
“In fact, by initially becoming an Insight client when the supplier was still in its infancy, I’ve been able to actively steer development in a positive way.
“It’s literally grown alongside my two businesses – past and current.
“Unlike its substitutes, Insight’s really flexible when it comes to costs. I’m able to simply add or remove licences according to the number of staff on my payroll at any given point in time.
“Support is where Insight really excels. I can phone Deborah, Tim and the team and get a response. Instant resolution of queries is indispensable because, for the most part, I can’t wait for half an hour for a call back as tends to happen generally in the industry. Longer in some cases. Other suppliers just don’t offer Insight’s strength of service.”