By switching to Insight, the reporting problems were immediately resolved, giving James J Macaulay an accurate view of its dual offices’ financial status. Knock-on effects of the move to Insight include improved efficiencies and lower costs.
The firm decided to initially run both their old and new systems in parallel for the first month, which enabled Casandra and her team to perform direct comparability testing. When it came to month end, Casandra was delighted to find that, on the new Insight Legal system, the entire procedure took a matter of minutes from start to finish. In variance, Casandra’s colleague spent significantly longer on the same activity using their old system.
Casandra describes these, and other, benefits:
“Now, with reliable reports, our figures tally up. This is vital for any firm keen to monitor its finances, which we are. Overall, it’s much easier to operate the system so we’re saving time on our day-to-day tasks. This is particularly noticeable at month end which is quicker than it was before. It better suits our way of working.
“Regular software updates ensure that potential glitches are identified and rectified, keeping everything in good working order.
“With our old supplier, we paid for support separately on top. But with Insight, it’s one fee, all-in. We’re saving over £1,000 per year on the software fees alone. Much more when you factor in the support fees we used to be charged too.
“Where support’s concerned, we’ve gotten to know every member of staff because Insight is a close-knit team. This means we’re developing strong relationships and enjoying a speedier service. They’re friendly and have the patience to really talk things through with us until we’ve completely grasped the concepts which, on occasions, can take some time. We appreciate this responsive, consistent, supportive service. It’s a stark difference to what other legal software providers are offering.”