Following data migration from its old application to Insight Legal Software and a day’s end-user training, Family Law Consultancy went live with the new system in April 2014.
Describing the benefits achieved in the software replacement, Rosemary explains:
“Insight has brought so many improvements. First and foremost, we’re more joined up as a business. Now, it doesn’t matter if I’m in Manchester or Norwich, as long as I’ve got the internet, I can log in to our cloud-stored system.
“Sharing of information and real-time updating was our main priority, and we’ve achieved this, giving us total control over our ledgers and matters. No more hanging around time wasting!
“Additionally, generated reports present an instant snapshot of our business and bills produced are fully accurate.
“As a management accountant, cost was another major factor for me. We’re easily saving over £4,000 per year. It’s worth noting that Insight charge per user, not per device, so it perfectly suits our set-up as staff can work from different locations without extra charges. Reducing our overheads helps to sustain fixed-fee service provision which our clients value.
“We chose to be skimpy on training but, even with just one day’s training time, this was more than sufficient because the system’s so easy to use.
“An extremely pleasing outcome of the upgrade is back-up support. The team at Insight really know their stuff and nothing’s too much to ask. There’s a genuine chemistry between us. This level of support is second to none!”
Asked if she’d recommend Insight Legal Software to other small to medium sized law firms, Rosemary concludes:
“We’re absolutely delighted with the software and Insight’s support is amazing. Other firms could also easily replicate the financial and efficiency advantages we’ve experienced.”