With time and money in short supply, Dutton Solicitors signed for Insight Legal Software on a subscription model with instant access via its IT infrastructure manager, 1st Call Tech. Following some initial remotely delivered training by the Insight team, Fiona and Vanda began using the system to perform the practice’s front and back-office functions.
Fiona states: “Insight’s pricing fitted our expectations and, without incoming monies, spreading the costs throughout the year was a huge help. We had no immediate cases to work on, which meant we couldn’t put our training into practice straightaway. The fact that we could use the software properly when we did receive instructions is proof of its simplicity. Additionally, neither myself nor Vanda are accounts experts but we can effortlessly manage our office and client accounts.
“Several years on, with a healthy client base, we’ve called up additional training for those features which weren’t relevant to us at the beginning, for example, file archiving. This tailored, flexible support is so handy. We can ring anytime for resolution over the phone or Insight can pop into our office. As a small outfit, this back-up means a lot to us.
“I’m a super-organised person who likes things neat and tidy. Thankfully, so is Insight! I can file things away and later access matter documents or reports in a flash.
“In the legal world, good systems are essential. We’re entrusting Insight with our entire business. Its wide-ranging features cater for our every need. However, if we did identify any shortfalls, Insight’s very receptive to development suggestions. Even better, when they roll out software updates, which happens regularly, it’s done in the background in a non-intrusive manner.
“As industry experts, Insight inspires absolute confidence. Usually you get great people or a great product; rarely the two together. With Insight, though, we have the best of both worlds. I would, and do, recommend Insight to anyone. Along with 1st Call Tech, we’re the perfect partnership.”