Having used the Insight system for several years, Carringtons enjoys a raft of benefits including saving time, reducing print quantities, and handling matters and finances more efficiently.
“With some case management systems, you go through several hoops to just create a new matter or client,” concludes Geoff. “Then there’s reporting. Often it’s necessary to print several different reports and analyse snippets of data from each to get the right insights into a particular area. Both activities are vastly time consuming.
“Insight’s a world apart. It’s canny in how it deals with the various stages of a matter. Where reporting’s concerned, as long as you’re clear beforehand exactly what intelligence you want to gain from reports, you can merge data into one template.
“This is particularly useful for month end-type reports. Typically, these can be cumbersome when you’re trying to tie up bank reconciliations and such like. At month end, what used to consume two days of time and lots of paper for printed reports now takes only half a day and minimal printing.
“The final point that warrants special mention is support. Everyone we speak with at Insight is attentive and responsive. We’ve received absolute, unconditional support from the moment we first signed up to data transfer and software implementation to ongoing technical assistance. Now, if I call for help, the solution’s either immediate or within a few hours for complex queries which necessitate greater involvement.
“Both the software and staff at Insight are outstanding. Insight delivers all our expectations and more, whether it’s maintaining a compliant set of accounts or securing proper business intelligence. Insight comes with the Carringtons stamp of approval!”