In these situations, it is often the case that the other products they have bought go into a state known as “Sustained Engineering” or “Care and Maintenance Mode”. These terms mean pretty much the same thing, and that is that there will be no more functional releases and only legislative changes. In some cases, the systems will cease entirely and no longer be available for use and certainly not be supported.
This, of course, puts pressure on firms to change. Whether your main concerns are the withdrawal of support, the lack of development, the increased cost or the change in personnel, it is unlikely that you will want (or be able) to stick with the product you invested so much in choosing in the first place.
Before withdrawing your current product, the consolidator will invariably ensure that they present you with a migration option or an “upgrade path”. In some cases this will be a much newer, shinier product than the one you currently have and, if you’re lucky, it will also have increased functionality. In other cases, you may find that the system they present for you to move to is entirely different. This is, perhaps, to be expected given that the new product wasn’t built to be a natural successor to your system, it just happened to be the product owned and developed by the consolidator.
It is perhaps understandable that, under the heavy ‘guidance’ of the provider and the timescales that are enforced, firms feel that they have no option but to follow this migration path.
There is however an alternative. There are independent companies out there that win awards for their service, who have very modern and functionally rich software, have an expertise in migrations, have a product roadmap to enhance their offering and are very much like the company that you invested in in the first place.
Food for thought…..