Slow-running and error-prone, Paul Doran Law quickly migrated its inaugural case management and legal accounts system to Insight Legal Software. Now, the practice enjoys faster-running, high-availability software with all-inclusive back-up support at low cost.
The Law Firm
Specialist employment law solicitors, Paul Doran Law, acts predominantly for employees and claimants involved in disputes with their employers on matters relating to discrimination, unfair dismissal, constructive dismissal, wages and holiday pay claims.
Launched in November 2013, Paul Doran Law has already helped thousands of clients throughout the UK to recover millions of pounds in compensation.
Having spent the first six months in business coping with unresponsive, bug-ridden case management and legal accounts software amidst a heavy caseload, Paul Doran Law converted to Insight Legal Software mid-2014.
As a multi-site business comprising two offices in Newcastle upon Tyne and Newtownabbey, plus a home-working employee, cloud software supports distributed access to these three locations.
Case management and legal accounts software is the business-critical application for any law firm. Faced with technical problems, downtime’s likely which affects staff practice wide who rely on aspects of the software to perform their role.
Before switching to Insight Legal Software, Paul Doran Law’s previous solution was prone to slowness and glitches which became increasingly disruptive to the day-to-running of the business.
Paul Doran, Director of Paul Doran Law, explains:
“Our previous system was forever on go-slow and suffered so many technical and integration issues that we didn’t even know where to start trying to fix them. We looked elsewhere for something more reliable, quicker and functionally superior. After narrowing our options to two suppliers, we chose Insight Legal Software because it had the edge on costs.”
Built using the latest industry-standard technologies with cloud, local or hybrid delivery and easy-to-use features for every staff member, Insight Legal Software provides Paul Doran Law with a stable, powerful and flexible toolkit from which to manage the practice.
Paul Doran Law purchased three user licences for Insight on a hosted platform – a number which has now doubled – including a cashier who operates from her home-based satellite office.
“Insight has introduced sought-after reliability,” states Paul. “It’s available whenever and wherever we need it, without exception. It’s a single integrated system with functionality for everybody, whether it’s fee earners recording time, bookkeepers processing accounts or partners monitoring performance.
“We had an hour’s training then started using the system with occasional calls to the support line to ask about specific elements of the software in a training-on-the-job type of way. This was more than enough which just goes to prove its user-friendliness.”
Commenting on the many reasons to use Insight Legal Software, Paul describes some of the benefits in an effort to convince his contemporaries to consider swapping out too:
“The software’s responsive and support’s excellent. With other suppliers, there can be no end of troubles, as we know only too well from first-hand experience. If I need to contact Insight’s technicians or customer care team, the phone’s always answered and 95% of the time I speak with the right person straightaway. For the remaining 5%, I get a call back within an hour.
“The cloud format is perfect for our split-site set up. Because we have a centralised electronic store of time records, case documents and accounts, we’re dispensing with paper documents to move closer to our paperless office vision.
“We’ve personalised our time recording settings to track all chargeable work including phone calls. By doing so, our invoices more accurately reflect lawyers’ input.
“Something else we’ve customised is our document templates. We’ve created these for all manner of purposes and stored them centrally so they can be picked up, pre-populated and distributed effortlessly.
“In our field of expertise – employment – we do a lot of legal expenses insurance work where legal fees are picked up by the insurers. The business intelligence in Insight is so precise that end-of-project reports are straightforward to produce thereby simplifying the whole process of what can often be complicated and messy.
“Our bookkeeper finds the legal accounts features extremely intuitive. Being geared towards SRA Accounts Rules compliance, it’s confidence-boosting to have this assistance. Preparing year-end accounts documentation is smoothly done too. The data’s there and it’s easy to extract in any format which is the epitome of real-time reporting.
“For practices similar to ours seeking improvements in productivity and efficiency without the high costs normally attached to software upgrades of this nature, look no further than Insight.”
Paul Doran Law
12 Mosley Street
Newcastle upon Tyne
T: 0808 168 7288