Leasehold Law LLP established its legal practice in 2015. During the inaugural phase, three conditions were identified in relation to its legal accounts and case management software: usability, regulatory compliant functionality and customer service superiority.
By selecting Insight Legal Software, Leasehold Law has secured all three!
The Law Firm
London law firm, Leasehold Law LLP, specialises in residential leasehold law. With extensive experience in landlord and tenant issues in both transactional work and disputes, the firm offers practical advice and guidance to flat owners and freeholders across London and the South East in this complex legal area.
From the time of start up to the present day, Leasehold Law has used Insight Legal Software for legal accounting and case management.
When setting up Leasehold Law as a new legal business, Mari Knowles, Partner, was kept busy liaising with prospective suppliers and putting the foundations in place for SRA compliance.
Mari comments: “In this initial pre-launch stage, whole weeks were occupied with sourcing providers for all manner of services including all the basics, such as utilities, plus the more advanced requirements, such as software.
“Where some of these providers are concerned, you don’t always get good support but you can just about live with it. Where your legal software supplier’s concerned, however, support is critical. It’s impossible to operate effectively without it.
“With Insight Legal Software, support is world-class. Also, the software contains everything we need for SRA compliance. It was an easy and clear choice.”
New law firms, like their established counterparts, demand effective technology to power their business. Even better if their software partner offers sound back-up in the form of account management, technical assistance and training services.
Unlike their long-running adversaries, however, time is limited for new firms because there’s so much to take care of in the prefatory period. Then, once open for business, the first priority is building a client base. Software, therefore, has to be easy to install, easy to use and well supported from initial migration onwards.
“We picked Insight Legal Software, rather than any other company who made it onto our shortlist, because the system’s extremely user friendly, we could get up-and-running pronto and customer service is superb,” continues Mari. “With a million-and-one things to do before we could start trading, this simplicity and support was a huge draw.”
Leasehold Law has a 3-user licence with full legal accounts and case management functionality on an in-house hosted platform.
When recommending Insight Legal Software to law firms either just starting up or looking to streamline processes and enhance performance further down the line, Mari is positive in her praise:
“We were given remote training en masse, not split by departments which some providers stipulate. This was convenient, as we didn’t even have to leave our workstations, and it was also thorough. As evidence of the latter, we’re now so confident and familiar with Insight that we train our own new starters.
“I can’t stress the system’s straightforwardness enough. Finding your way around couldn’t be easier. There are certain instances when this is our saviour, for example when our accountant wants to put his hands on any specific financial transaction, matter document or management report in order to prepare our end-of-year accounts. Anything’s accessible effortlessly in one or two mouse clicks.
“On the subject of reports, the bespoke reports feature is widely used across our practice. These are tailored to the statistics and insights of most interest to our partners, myself included.
“The way in which Insight really stands taller than the rest is support. All the staff are friendly and responsive. Calls are answered within a few rings, queries are dealt with quickly and technical issues sorted instantly. This is the element most valuable to us as a young, small, growing organisation.”
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